Programme

Celebrating its 8th year, the IPU National Pharmacy Conference is the largest pharmacy educational and networking event in Ireland and plays a vital role in supporting pharmacists with CPD, covering a range of clinical and business topics. This year’s programme is the best to date, with top-class international speakers.

Friday 27 April 2018
1.30pm-4.00pm

APPEL Preceptor Training – Supporting 4th-year Student Pharmacists on their Journey to Practice

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Aisling Reast MPSI
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APPEL Preceptor Training – Supporting 4th-year Student Pharmacists on their Journey to Practice

Pharmacists who would like to act as one of the first Preceptors in Ireland can undertake the required Preceptor training at this year’s IPU conference. These pharmacists will then be positioned to oversee four-month APPEL placements for 4th-year pharmacy students in 2018 or 2019. At the conclusion of the session, participants will understand the new role of the Preceptor, how placements are structured and assessed, and the learning outcomes set for students. The session will identify strategies to successfully facilitate experiential learning placements through effective feedback, resolving conflict and calibrating expectations. Background: Pharmacy students in Ireland now undertake an integrated pharmacy programme, experiencing real-life pharmacy practice at several stages before attaining their qualification. APPEL manages the experiential learning placements in years 2, 4 and 5 of the new pharmacy programme for all of the Irish Schools of Pharmacy. The first 4th-year placements of this new programme will take place from September to December 2018. Note: Lunch will be provided at 1.00pm for those participating in this course.
4.00pm-6.00pm Registration
4.00pm-4.30pm Exhibition Hall; Tea/Coffee
4.30pm-5.30pm

Retailer or Pharmacist? – How to Maximise Sales within your Pharmacy

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Darren Kelly
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Retailer or Pharmacist? – How to Maximise Sales within your Pharmacy

Come along to this interactive session where Darren will discuss the fundamental operations of retailing in the pharmacy sector including marketing, social media, planning and retail merchandising. Darren will draw from his personal experience in the FMCG, Telecoms, Forecourt sectors and the many Pharmacy Retail Reviews he has carried out to date. Following this session, you should have the skillset to assist you and your staff to ensure that you are maximising the retail potential in your retail space.
5.30pm-6.00pm Exhibition Hall; Tea/Coffee
6.00pm-7.00pm

Data Protection and Medicines Authentication

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Alan Reilly
Leonie Clarke MPSI
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Data Protection and Medicines Authentication

To help pharmacies prepare for the EU General Data Protection Regulation (GDPR), the IPU has produced a Data Protection Code of Conduct for Community Pharmacy in consultation with the Office of the Data Protection Commissioner (OoDPC). This session will cover the necessary steps to ensure your pharmacy is complying with the new regulation.  
7.00pm-8.00pm Exhibition Hall; Pre-Dinner Drinks
8.00pm

Friday Night Dinner

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Friday Night Dinner

The social aspect of the conference kicks-off on Friday night. A Pre-Dinner Drinks Reception will be held in the Exhibition Hall at 7.00pm, followed by a meal at 8.00pm. Dress code is casual.
Saturday 28 April 2018
8.00am-1.30pm Registration
8.30am-9.30am

Stand Out from the Crowd – Top Tips for your Pharmacy

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Chanelle, Lady McCoy
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Stand Out from the Crowd – Top Tips for your Pharmacy

Top businesswoman Chanelle, Lady McCoy will provide delegates with practical advice on how to keep your pharmacy business fresh while improving your customers’ experience. Chanelle will discuss benchmarking your pharmacy business and how to improve your unique selling point through a simple strategic plan. She will also share her experience on the importance of teamwork, covering topics such as delegation and setting goals/KPIs in the workplace, as well as upselling and maximising sales.
8.30am-9.30am

Don’t Hesitate, Vaccinate

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Dr Janice Murtagh
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Don’t Hesitate, Vaccinate

Sponsored by MSD Dr Janice Murtagh, Medical Advisor for MSD Vaccines, will present on the evolution of vaccination and the great public health impact national immunisation programmes have had at containing, eliminating and eradicating infectious diseases. Dr Murtagh will discuss the current vaccines routinely administered through national immunisation programmes in Ireland, focusing particularly on the role of pharmacists as vaccine administrators. The element of public engagement and education around the topic of vaccination will also be addressed.
9.30am-10.00am Exhibition; Tea/Coffee
10.00am-12.00pm

Plenary Session

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Daragh Connolly MPSI
Thomas E. Menighan
Charles Normand
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Plenary Session

This session is a new addition to this years’ conference, taking place at 10.00am on the Saturday. The future development of healthcare, in particular primary care, and the community pharmacist’s role within that development will be discussed during this two-hour session. We will hear from three leading pharmacy speakers including Daragh Connolly, IPU President; Charles Normand, Edward Kennedy Professor of Health Policy & Management, Trinity College Dublin; and Thomas E. Menighan, Executive Vice President and CEO of the American Pharmacists Association (APhA). Click here for details of the speakers.
12.00pm-12.30pm Exhibition; Tea/Coffee
12.30pm-1.30pm

Staying Ahead – The Challenges and Opportunities of Running your own Business

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Brody Sweeney
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Staying Ahead – The Challenges and Opportunities of Running your own Business

During this interactive session, Brody will discuss the practical real-world side of owning and operating a business; attracting, retaining and training staff; how to spot customer trends and use them to increase sales; and the future of technology in business. He will draw from his own personal story of starting up a business to provide guidance and valuable insight to those looking to grow their business, as well as pharmacists thinking of owning and running their own pharmacy in the future.
12.30pm-1.30pm

Pharmacy Services: Providing more than Medicines

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Kathy Maher MPSI
Keith O’Hourihane MPSI
Jonathon Morrissey MPSI
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Pharmacy Services: Providing more than Medicines

This session has been designed to assist you in developing and delivering services to your patients in your pharmacy. Community pharmacists Kathy Maher, Keith O’Hourihane and Jonathon Morrissey will discuss the additional services and support they provide to the patients in their communities. This session will inspire and motivate you with ideas for new services and will showcase what community pharmacy is capable of, providing you with the knowledge of how you can make a difference within the communities you serve.
1.30pm-2.15pm Lunch
2.15pm-3.00pm Exhibition & Dessert
3.00pm-4.30pm

PCRS Roundtable Discussion

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Anne Marie Hoey
Kate Mulvenna MPSI
Carmel Burke
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PCRS Roundtable Discussion

The highly acclaimed PCRS Roundtable Discussion returns this year for another topical debate. This part of the conference focusses on addressing PCRS issues and concerns. Click here for further details on our panel members.
4.30pm-5.30pm

Pharmaceutical Distribution: An Update on Current Trends

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David Keyes
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Pharmaceutical Distribution: An Update on Current Trends

Sponsored by United Drug Getting medications and medical supplies accurately, safely and efficiently from manufacturer to user is the responsibility of the healthcare supply chain. As the industry transitions to value-based care models, the healthcare supply chain, like other segments of the healthcare delivery system, will be under enormous pressure to improve outcomes and reduce costs. This presentation will identify the key trends resulting from a hugely challenging environment.
4.30pm-5.30pm

Biosimilars – An Overview for the Community Pharmacist

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Edward McGettrick MPSI
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Biosimilars – An Overview for the Community Pharmacist

This session will focus on where biosimilars come from and why we need them, how and why we extrapolate with biosimilars, national and international biosimilar policy and position statements, and the impact of biosimilars on community pharmacy.      
7.00pm Pre-Dinner Drinks Reception
8.00pm

IPU President's Dinner & Ball

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IPU President's Dinner & Ball

The IPU President's Dinner & Ball will take place on Saturday night at 8.00pm, with a Pre-Dinner Drink Reception from 7.00pm. This is a great opportunity to catch up with colleagues and meet new ones. A raffle will be held in aid of the Pharmacy Benevolent Fund. The dress code is Black Tie and tickets are €35.
Sunday 29 April 2018
9.30am – 11.15am Registration
10.00am-11.00am

The Attractiveness of Community Pharmacy as a Career

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Larry Ryan
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The Attractiveness of Community Pharmacy as a Career

Behaviour & Attitudes was commissioned by the IPU to conduct a number of stages of research to understand and evaluate the factors that attract people to become pharmacists and those which may be deterring some from working in community pharmacy. This session will look at some of the initial findings from the first, qualitative, phase of this valuable project. The study aims to identify the structural, educational, financial and other reasons that may have made community pharmacy a less attractive career. We will look at what can be done to address these issues and make community pharmacy a more immediate career choice for future pharmacy graduates.
10.00am-11.00am

DISCover Four Behavioural Styles to Deal with Difficult Customers

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Rachel Dungan MPSI, MICF, ACC, PMC
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DISCover Four Behavioural Styles to Deal with Difficult Customers

In this presentation, Rachel Dungan MPSI explores four powerful behavioural styles which, when applied, transform how you deal with difficult customers, resulting in optimal outcomes for all involved. At the end of this masterclass, you will be able to apply a four-quadrant model to observe your own and your customer’s behavioural style preferences, recognise typical responses of the four styles to conflict, discuss how to build rapport, trust and connection with even your most difficult customer, and explore style-specific STEPS to deal with specific scenarios at the pharmacy counter.
11.00am-11.15am Tea/Coffee
11.15am-1.15pm

IPU AGM – Reports & Motions

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IPU AGM – Reports & Motions

The IPU's AGM is an important part of the conference as it is where all members can support the development of their profession and decide the next steps to take as the voice of community pharmacy. The AGM will be held as one event this year (report and motions taken together) on the Sunday from 11.15am – 1.15pm. The AGM is open to members of the IPU only.
11.15am-12.45pm

Managing PCRS Claims – CPD for Pharmacy Technicians

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Conor Walker
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Managing PCRS Claims – CPD for Pharmacy Technicians

This session will cover an overview of the claims process from validation through to submission, highlighting tips to getting it right the first time. It will then look at what steps can be taken to avoid having rejections, but also how to deal with resubmissions if they do occur. Finally, this session will also cover the need to manage this process and what options are available for doing this.
1.15pm Lunch